About this role
Job summary
The Clinic Support Worker provides clinical, administrative and patient coordination support to the Podiatry Service, working under the direction of registered podiatrists and the Team Leader. The post holder will support the delivery of high-quality, patient-centred care across a range of clinical settings, including hospitals, health centres, community clinics and domiciliary visits.
The role involves assisting specialist podiatrists in nail surgery, wound care and assessment clinics, providing foot care and patient education, coordinating patient appointments, responding to enquiries from patients, carers and healthcare professionals, and ensuring the smooth running of clinics. The post holder will also provide cross-cover for colleagues during periods of annual leave and sickness, support health promotion activities, assist with student placements where required, and ensure clinical equipment and stock are maintained in line with service standards.
The post holder will work across the East (Barking & Dagenham and Havering), the West (Redbridge and Waltham Forest), or the Foot Protection Service across NELFT, contributing to the delivery of safe, effective and responsive podiatry services while promoting foot health and reducing the risk of foot ulceration.
Main duties of the job
Provide clinical, administrative and patient support to the Podiatry Service.
Assist the administrative team.
Assist podiatrists with delegated clinical tasks in a range of clinic and community settings.
Coordinate patient appointments and support the efficient running of podiatry clinics.
Maintain accurate clinical records in accordance with Trust policies and professional standards.
Communicate effectively with patients, carers and the multidisciplinary team.
Contribute to audit, service improvement and quality assurance activities.
Support the induction and training of new staff and students where appropriate.
Work flexibly across the service to meet operational needs and provide cross-cover as required.
Participate in team meetings and contribute to service improvement initiatives.
About us
NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex.
We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
Job description Job responsibilities
Detailed job description and main responsibilities
This role supports podiatrists in delivering high-quality care across clinics, community settings, and domiciliary visits. You will carry out delegated clinical and administrative tasks while providing compassionate, patient-centred care to individuals who may be in pain, anxious, or vulnerable, always maintaining dignity and professionalism. The postholder will ensure high standards of infection prevention and control, follow Trust policies and procedures, and manage a delegated workload effectively. The role also involves supporting patient pathways, maintaining accurate records using electronic systems, and contributing to stock control and clinic preparation. You will work as part of a multidisciplinary team, promoting effective communication, teamwork, and service improvement through participation in audits, governance, and quality initiatives. The role also includes supporting the induction and development of new staff and students, and contributing to a positive and supportive team culture. Flexibility, strong communication skills, and the ability to prioritise workload in a busy clinical environment are essential.
Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes.
Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – Outer London (B&D, Redbridge, Havering and Waltham Forest, Goodmayes) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,870to a maximum of £6,137 p.a. pro rata for part time).
Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
Person Specification
Qualifications Essential
Relevant qualification required.
Experience Essential
Please refer to JD attached.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NELFT North East London Foundation Trust
Address Harold Hill Health Centre
Harold Hill
Essex
RM3 9SU
United Kingdom
Employer's website https://www.nelft.nhs.uk/ (Opens in a new tab)