About this role
Train in office with future work from home opportunities possible!
Job Summary
• Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone. • Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. • This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available. • Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available. • Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation. • Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements. • Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package. • Confidently ask the potential owner to reserve dates for the package. • Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor. • Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems. • Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. • Speak with others using clear and professional language; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. • Comply with quality assurance expectations and standards. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. • Perform other reasonable job duties as requested by Supervisors. • #imvwcala • #callcenter
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.