About this role
Job summary
The post holder will be responsible for day-to-day administration duties related to that of a support secretary to ensure the management of timely diagnostic reports and patient correspondence for our pathology service. You will work closely with the Office Manager and Medical Secretaires and support the Consultant team to ensure that all service requirements are met. You will be expected to always show respect and dignity towards your colleagues and patients.
The post holder will be based in the administration office in Warrington Pathology Department and will be working across all sections of pathology. You will need to liaise with clinicians at all levels, managers within the Trust and with external organisations. You will be speaking directly with patients liaising with them regarding their appointments and occasionally supporting with the typing of clinical letters.
The post holder will be expected to work independently to manage their own workloads in line with service requirements and local/national policies.
The confidential nature of all work concerning patients must be understood and safeguarded. The Medical Secretary is part of a team and must regard the interests of the patient as paramount and, as such, must be aware of the Data Protection Act (1998) and be aware of the consequences of the failure to comply with it.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
Please refer to the attached Job Description and Person Specification documents for a comprehensive overview of the role, including detailed information on key responsibilities, required skills, experience, and the essential and desirable criteria associated with the position.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description Job responsibilities
Please refer to the attached Job Description and Person Specification documents for a comprehensive overview of the role, including detailed information on key responsibilities, required skills, experience, and the essential and desirable criteria associated with the position.
Person Specification
Our Values Essential
We are Kind We are Open We are Inclusive
Qualifications Essential
Educated to GCSE Grade A to C Level in Math's and English. RSA Typing II or equivalent. Customer Service Course or equivalent experience Level 3 Diploma or equivalent Trust competencies and experience ECDL or equivalent experience. Audio typing qualification or equivalent qualification/experience.
Desirable
Medical Terminology. Diary Management experience.
Experience Essential
Previous Medical Secretarial experience. Ability to empathise and support colleagues. Highly motivated with a flexible approach to his/her work and working pattern.
Desirable
Previous medical secretarial/administrative experience. Knowledge/experience of patient administration systems
Skills Essential
Good communication skills/interpersonal skills. Ability to work as part of a team Ability to work on own initiative Ability to prioritise workload Good organisational and time management skills Willingness and ability to adapt and learn quickly Dedication, tact & diplomacy. Approachable, responsible, dependable, have patience and diplomacy
Desirable
Knowledge/experience of patient administration systems (Lorenzo. ICE, Molis and Winscribe) Familiarity with medical terminology
Other Essential
IT Literate. Excellent IT skills - knowledge of Windows applications Filing medical notes off site. Moving of medical records using trolley Good health record Long sitting episodes in front of a computer Data input Ability to concentrate with background noise. Exposure to personal/confidential/sensitive patient information Exposure to digital display equipment Exposure to pathological samples.
Desirable
Knowledge of IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Warrington Hospital
Lovely Lane
Warrington
WA5 1QG
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)