About this role
Job summary
Do you have a couple of days a week to spare and a desire to make a real difference? We're looking for friendly, motivated volunteers to join our supportive administrative team and play a vital role in the day-to-day running of NHS services.
This is a fantastic opportunity to gain new skills, build confidence, and see first-hand how the NHS works from an essential administrative perspective. You'll be fully supported and guided as you develop a strong foundation of knowledge in a welcoming and inclusive environment.
Main duties of the job
In this role, you'll be the first point of contact for patients, staff, and visitors--creating a warm and reassuring welcome at reception. You'll help check patients in for clinics, keep clinical teams informed of arrivals, and assist with handling deliveries. With support and clear protocols, you'll also learn how to manage telephone calls from patients and healthcare professionals.
Your time and contribution will truly matter, helping our teams focus on delivering excellent care. If you're reliable, approachable, and keen to learn, we'd love to hear from you.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Person Specification
Skills Essential
To be punctual and reliable. Good listening skills with a warm, friendly and professional approach To adhere to the dress code for the area in which they volunteer. To aid recognition by staff, patients, service users and visitors you must always wear your ID badge. ? Be able to work as a member of a team. To behave professionally and always treat others with dignity and respect and adhere to the principles of the Trusts Equality and Diversity Policy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rotherham Doncaster and South Humber NHSFT
Address Elizabeth Quarters
High Street
Scunthorpe
DN15 6SX
United Kingdom
Employer's website https://www.rdash.nhs.uk/ (Opens in a new tab)