About this role
Salary: £40,000 - 72,000 per year
Requirements: Good general understanding of IT principles, including networks, hardware, and domainsWorking knowledge of Microsoft Office and Lotus applicationsGood working knowledge of Windows 10/11 and related software and applicationsStrong experience troubleshooting End User Computing (EUC) hardware and softwareKnowledge of mobile devices, particularly BlackBerry and iPhoneExperience building, configuring, replacing, and troubleshooting EUC hardwareGood understanding of data backup techniquesFamiliarity with virtual environments, Mobile Device Management (MDM), and VPN technologiesFamiliarity with Microsoft SCCM is advantageousKnowledge of ITIL and experience working within an ITIL environmentExperience using ServiceNowExcellent customer-facing and communication skillsLogical and analytical approach to problem solvingAccurate record keepingAbility to work independentlyGood time management and attendanceStrong focus on qualityProductive and efficient working styleA valid manual driving licence and access to a car are mandatoryMust be able to complete Sterling background verification and onboarding requirements, including criminal record, identity, employment, educational, sanctions, and motor vehicle record checksMust have the required PPE before accessing the customer site Responsibilities: Deliver day-to-day business-as-usual services across in-scope customer sites during local business hoursProvide field services technical support, including break/fix and printer supportSupport locker and vending machine services, including stocking and restockingCarry out stock management and asset management activitiesSupport shipping, disposal, and data wiping servicesProvide break/fix support, RAID support, mobility support, and business continuity planning supportDeliver IMAC services, including install, move, add, and change activitiesProvide general end-user technical supportSupport audio-visual systems and equipment in meeting rooms, training rooms, visualization and 3D rooms, collaboration areas, common areas, and offsite locations and eventsMaintain accurate and timely records for configuration items and peripherals managed under the serviceProvide support for shipping, secure disposal, and certified data wiping in line with customer processes and security requirementsDeliver priority support to VIP usersProvide operational support during dawn raid eventsSupport mobile devices and mobility-related servicesAssist with disaster recovery, BCP emergency response, annual BCP testing, cyber BCP exercises, and incident response activitiesWork remotely where applicable for part of the service Technologies: 3DHardwareSupportITILMobileSecurityServiceNowVPNWindows More:
We are seeking two short-term onsite Backfill Engineers for assignments in Southampton. These are inside IR35 contract roles with a pay rate of £180 per day. We require candidates with a valid manual driving licence and access to their own car due to the site location. Shortlisted candidates will attend an interview before onboarding, and we require full cooperation with our comprehensive vetting process, including Sterling background verification and site onboarding. Engineers will also need the required PPE before accessing the customer site.
last updated 30 week of 2026