About this role
Salary: £? - ? per year
Requirements: Experience in a busy service desk environment.Familiarity with ConnectWise Manage is desirable.Proficiency in using remote support tools to troubleshoot and resolve issues.Strong understanding of IT and numeracy skills to accurately update service desk software.Excellent interpersonal and communication skills to engage effectively with customers.Ability to set up, adjust, and maintain technical equipment as required. Responsibilities: Provide first-line remote support via telephone and remote tools, following established processes.Handle service desk inquiries with professionalism and efficiency.Conduct site visits when necessary to resolve technical issues.Use our knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.Collaborate with team members to deliver outstanding service and support.Prioritise workloads to meet peak demands and ensure timely resolutions. Technologies: ICTSupportWindows More:
We are recruiting an ICT Helpdesk Technician to support our education customers in Yate on a temporary, full-time basis at an hourly rate of £16.62. This is a customer-facing role within a fast-paced environment, where we support ICT administration and curriculum settings. We offer the opportunity to work as part of a vibrant team dedicated to supporting education, in a location with easy access and a friendly community atmosphere. We are committed to an inclusive and accessible recruitment process and welcome applications from candidates of all backgrounds and abilities.
last updated 30 week of 2026