About this role
Salary: £28,000 - 33,000 per year
Requirements: We require at least 2 years experience working in an IT Service Desk or IT Support environment.We require confidence supporting both technical and non-technical users at 1st and 2nd line level.We require experience with Windows 11 support.We require experience administering Office 365 / Microsoft 365.We require experience with Active Directory / Entra access management.We require experience troubleshooting Microsoft Exchange / email issues.We require experience using service desk or ticketing systems.We require experience with remote support tools.We require experience setting up and troubleshooting printers.We require basic network troubleshooting skills, including switches, Wi-Fi, and Meraki.We require strong communication skills and a genuine passion for excellent customer service.We require the ability to work in the UK.We require the ability to commute to Winchester 2-3 days per week.Nice to have: experience supporting Microsoft Dynamics.Nice to have: experience with telephony systems such as Mitel, Avaya, or similar.Nice to have: ITIL knowledge or certification. Responsibilities: We provide 1st and 2nd line support to users across the organisation.We support both the UK head office and remote users.We resolve a wide range of technical issues.We manage support tickets.We work closely with other IT teams and third-party suppliers.We deliver a high level of service to the business.We support broader IT project work alongside day-to-day support.We contribute to a major digital transformation programme and wider technology change. Technologies: Active DirectorySupportITILMicrosoft 365NetworkOffice 365Windows More:
We are a well-established UK organisation undergoing a major digital transformation programme, and this is an exciting opportunity to join our internal IT team on a 12-month fixed-term contract with an immediate start. We offer hybrid working, based at our Winchester headquarters 2-3 days per week. This is a varied, fast-paced support role in a modernising IT environment with significant investment in technology and people, giving you exposure to new systems, platforms, and ways of working.
last updated 30 week of 2026