About this role
Salary: £23,000 - 63,000 per year
Requirements: We require you to be a UK national, based within reasonable commuting distance of Stevenage, or willing to travel regularly to our Stevenage office/customer site.You must be eligible to obtain UK Security Check (SC) and/or Developed Vetting (DV) clearance; prior SC/DV clearance is strongly preferred.You should have 8–12+ years of experience supporting CAD or aerospace engineering applications in global AMS environments.You should have at least 3–5 years of experience in a Technical Lead or similar senior support role, with ownership of application support and operations.You should have hands-on administration and troubleshooting experience with Creo Parametric, Creo View, Creo Illustrate, and MATLAB.You should have experience with Arbortext Aerospace & Defense, IBM Engineering Lifecycle Manager, IBM DOORS, Cameo Teamwork Cloud/MBSE tools, E3 Cable, and MOOD system administration/support.You should have strong technical skills in application installation, upgrades, patch management, user and access management, license management, and compliance monitoring.You should have a good understanding of database fundamentals, including SQL Server and/or Oracle, basic querying, and performance awareness.You should have scripting experience with PowerShell, APIs, and preferably Python for automation, reporting, and operational improvements.You should have demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills.You should be familiar with ITIL-based processes; ITIL Foundation or ITIL 4 certification is preferred.You should hold a bachelors or masters degree in mechanical engineering, Aerospace Engineering, or a related technical discipline. Responsibilities: We provide L2/L3 support for engineering applications such as Creo, MATLAB, IBM ELM/DOORS, Cameo, E3 Cable, and MOOD, as well as related integrations.We analyse and resolve complex incidents, service requests, and application-related issues within agreed SLAs.We perform root cause analysis and implement permanent fixes to prevent recurring problems.We manage application availability, performance monitoring, health checks, and capacity considerations.We plan and support application installations, upgrades, patches, hotfix deployments, and migrations.We configure and maintain application environments, including user access, roles, permissions, licenses, certificates, and service accounts.We ensure adherence to ITIL processes by driving Incident, Problem, Change, and Release Management activities.We maintain and enhance integrations between engineering applications and connected platforms, including log analysis and integration troubleshooting.We create and maintain support documentation, SOPs, knowledge articles, and runbooks, and conduct knowledge transfer sessions.We act as the primary technical escalation point for customers and internal support teams and coordinate with vendors for issue resolution.We participate in CAB meetings, planned maintenance activities, and regular service review sessions, providing status reporting to stakeholders.We identify automation opportunities, process improvements, and support the transition, onboarding, and stabilization of new applications into our AMS landscape. Technologies: CloudElmIBMSupportITILMatlabOraclePowerShellPythonSQLSecurity More:
We are in-tech, a specialist in electronics and software with 20 years of experience, headquartered in Munich, Germany, and employing around 2,350 people across 20 project locations in 8 countries. We develop innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors. We are known for our flexible, modern work culture, strong work-life balance, and positive team spirit, which we call the Orange Spirit. Since 2024, we have been a subsidiary of Infosys Ltd., which strengthens our ability to deliver broader development and digitalisation services and greater offshore capability. This Technical Lead role is based in Stevenage and is an in-person position, with a focus on supporting engineering applications across aerospace and defence environments. We are committed to equal employment opportunity and welcome candidates who value teamwork, fresh ideas, and a dynamic culture.
last updated 30 week of 2026