About this role
Salary: £60,000 - 60,000 per year
Requirements: Experience working in digital or eCommerce product managementExposure to customer, CRM, loyalty, data, platform, or systems-led product areasExperience defining and delivering product requirements for front-end and back-end services, platform capabilities, systems integrations, or operationally complex product featuresStrong ability to work with engineering teams on technically complex problems and translate between business context and technical implementationStrong understanding of product discovery and delivery in an agile environment, including backlog management, sprint planning, and prioritisationConfidence working with APIs, system dependencies, data flows, third-party platforms, and integration-based product challengesAnalytical mindset with the ability to use data, customer insight, and operational context to inform product decisionsExperience managing multiple product development tracks in a fast-paced environment with attention to detailStrong stakeholder management skills, with the confidence to collaborate, challenge constructively, and influence decisions across product, technology, and business teamsExperience working in CRM, loyalty, CDP, MarTech, or customer data environmentsExperience in retail, fashion, membership, subscription, or ecommerce businessesFamiliarity with experimentation, event tracking, and measurement frameworks across digital productsSpecific platform knowledge in Braze, mParticle, and Talon One is an advantageExposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation Responsibilities: Drive the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpointsImprove how customer data is captured, connected, and activated across our ecosystemFocus on customer retention, loyalty, and lifetime value within our Customer & Loyalty functionDefine and deliver product requirements for complex front-end and back-end services, platform capabilities, systems integrations, and operational featuresWork closely with engineering teams to solve technically complex problemsTranslate business needs into technical implementation requirementsManage product discovery and delivery in an agile environmentMaintain and prioritise the backlog and support sprint planningCollaborate across product, technology, and business teams to influence decisionsUse data, customer insight, and operational context to inform product decisions Technologies: CRMSupportProduct ManagerBackendShopify More:
We are a global retail and fashion brand looking to hire an experienced Product Manager to join our Customer & Loyalty function. This role is focused on customer retention, loyalty, and lifetime value, with the opportunity to make a real impact on our product and customer experience strategy. We offer a hybrid working model with 3 days a week on site and 2 days remotely, and we are looking to move quickly with interviews available soon.
last updated 30 week of 2026