About this role
• Support the Front Office Manager in the day-to-day management of Front Office operations. • Ensure a smooth and efficient check-in and check-out experience for all guests. • Maintain the highest standards of guest service and resolve guest concerns promptly and professionally. • Supervise, coach, and motivate the Front Office team to achieve service excellence. • Monitor room availability, occupancy, room assignments, and daily operations. • Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences. • Ensure compliance with hotel policies, brand standards, and safety procedures. • Assist in preparing duty rosters, team schedules, and operational reports. • Monitor cash handling, billing accuracy, and daily financial procedures. • Handle VIP arrivals, special requests, and guest recovery situations. • Support training, onboarding, and performance development of team members. • Drive guest satisfaction scores and contribute to achieving departmental KPIs.
• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field. • Minimum 3–5 years of Front Office experience, including supervisory or leadership responsibilities in a hotel environment. • Strong knowledge of Front Office operations and guest service standards. • Experience with Property Management Systems (PMS) such as OnQ, Opera, or similar platforms. • Excellent leadership, communication, and interpersonal skills. • Strong problem-solving and decision-making abilities. • Proficiency in Microsoft Office applications. • Ability to work flexible shifts, including weekends and holidays. • A guest-focused mindset with a passion for delivering exceptional hospitality.