About this role
The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.
· Manages and leads an efficient and professional team who will exceed customer’s expectation · Monitors and allocates resources according to productivity level in order to achieve service excellence · Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices · Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes · Reviews and implements new initiative from internal and external customers · Supports and rolls out any system or process enhancement implemented by corporate · Achieves consistency in output of docs / services that is timely, complete & accurate
· Tertiary education is required, with preference for Logistics Management · Able to speak and write in English · 3 years of working experience in similar industry with at least 1 year in supervisory capacity · Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels · Self-driven and motivated · Excellent interpersonal, communication and presentation skills · Professional with positive self-image · Strong spoken and written communication skills · Possess Customer Service mindset and passion for service excellence · Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency