About this role
Job summary
An opportunity has arisen at the West Cornwall Hospital for an enthusiastic, motivated, and hardworking individual to join the porter/security team. This position requires flexibility to accommodate the needs of the service, good communication skills and a positive and professional attitude.
Main duties of the job
To provide and maintain a professional, efficient, effective and timely service to patients, visitors and other departments that will contribute to achieving high quality patient care.
To ensure the service supports the clinical care of patients and respects the privacy and dignity of every patient.
To ensure the health and safety of both the recipients and of those delivering the service.
To contribute towards the development of best practice within the department and to the training of new starters and inexperienced staff.
To assist the Facilities Management Team in the development of the service.
To provide a portering service to whole of West Cornwall Hospital. Additionally to provide a portering service to other sites as required.
Due to the service being at times unpredictable, you will be expected to provide a flexible and reactive service.
To undertake the security operations required to support a safe and secure environment at The Royal Cornwall Hospital NHS Trust's hospital site and grounds and to provide security for staff, patients, visitors and users. To use their skills and training to manage a variety of security related incidents while conducting themselves in a firm but courteous manner at all times.
Work closely with the Police Liaison Officer and local Police officers as required.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications Essential
Standard Level General Education Candidates are able to speak and write English to an appropriate standard necessary to fulfil the job requirement Must be willing to attend and qualify as a NHS Security Accredited Security Officer within 3 months of employment Must be able to pass written test (not AI generated) Must be able to pass visual test
Desirable
GCE/CSE/GCSE or equivalent Customer Service NVQ Level 3 NAHS or Security Officer qualification or equivalent
Experience Essential
Experience of dealing with the general public in a diverse, fast moving, customer-oriented organisation in a position of trust. Working a 24/7 Shift service. Working in a physically and mentally demanding role. Working within a large and widespread environment requiring high levels of fitness. Working in the public sector. IT literate (Word, Excel, Outlook).
Desirable
Working in a Hospital environment Previous experience of security in a complex organisation or uniformed service UK Security / Police or Military background. Security / Police or Military background (other)
Practical & Intellectual skills (specialist knowledge) Essential
Physically fit. Highly developed communication skills, both written and oral. Organisational and interpersonal skills. Capable of exercising influence and control. Ability to work as a member of a multi-disciplinary team Ability to digest relevant legislations, guidance and current protocols.
Desirable
Ability to input and access information from a personal computer using windows and MS Office and other software packages Knowledge of First aid techniques. Knowledge of Health and Safety legislation. Knowledge of firefighting techniques. Knowledge of criminal and civil law. Knowledge of control, restraint and breakaway techniques. Experience in teaching/training groups. Experience of using CCTV control and monitoring systems. NAHS course for security officers or similar to NVQ 2 level
Attitude/Adjustment/Disposition Essential
Smart appearance, enthusiastic, reliable, diplomatic, honest, trustworthy. Able to work as part of team or on own initiative. Calm sympathetic nature. Willingness to work any shift at short notice or in an emergency. Evidence of personal development and or training
Desirable
Sense of humour. Confidence to communicate with the general public and staff groups. SIA Licence SIA Licence (Held for more than 3 years) Previous user of Body Worn Camera
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address West Cornwall Hospital
St Clare Street
Penzance
TR18 2PF
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)