About this role
Job summary
We're looking for an experienced individual in a customer-facing role who is ready to take the next step in their career. As our Senior Receptionist, you'll continue to work as part of our busy reception team while supporting the Surgery Team Leader with the day-to-day running of the site and deputising during periods of leave or absence. This is an excellent opportunity to develop leadership skills in a supportive environment without moving away from patient-facing work.
Main duties of the job
This role is ideal for an experienced receptionist or customer facing individual who enjoys supporting colleagues and wants to build supervisory experience. You'll continue working as part of the reception team while developing leadership skills with the support of an experienced Surgery Team Leader and management team.
Please make sure you read the attached Vacancy Pack and Job Description for further important information about working hours, and to assist in writing your application. Some flexibility is required to provide cover for planned annual leave and occasional short-notice absence.
Please note, we will close the advert early if we have sufficient applications
Previous applicants need not apply.
30 hours per week:
Monday: 0800 to 1400Tuesday 0715 to 1315Wednesday 1230 to 1830Thursday 0715 to 1315Friday 1230 to 1830
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).
We offer a comprehensive benefits package designed to support your financial wellbeing, health, work-life balance, and career development. This includes a Real Living Wage, annual pay reviews, the NHS Pension Scheme, private healthcare through Benenden, mental health support, eye care vouchers, generous annual leave plus bank holidays, flexible working, sabbatical opportunities, family-friendly leave, ongoing training and development, and a range of employee perks such as a birthday day off, social events, refreshments, long service awards, and a corporate fleece.
Job description Job responsibilities
Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first-class reception service and actively implement the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
Senior Duties:
Support the Surgery Team Leader (STL) in the day to day running of the site, providing senior cover during periods of leave and sickness absence.Support the reception team adapt to changes and promote a positive approachHelp ensure monthly reporting duties are met in the Surgery Team Leaders absenceBe available to help and advise new members of staff during their induction and training period.Act as a point of contact and support for agreed areas of practice administrationHelp maintain high standards across reception and administration tasksAssist in ensuring the site follows practice policies and health and safety requirements
Person Specification
Qualifications Essential
Good Standard of English and Maths
Desirable
NVQ in Customer Service or equivalent
Skills Essential
Ability to work under pressure Ability to prioritise Excellent people skills and telephone manner Attention to detail Able to support and encourage colleagues Appropriate use of initiative
Desirable
Look for ways to improve service
Experience Essential
At least 2 years' experience in a customer facing role
Desirable
Experience overseeing the work of a team and providing guidance Experience in a health care setting
Knowledge Essential
Ability to provide excellent customer service Knowledge of Information Governance / GDPR
Desirable
Knowledge of clinical systems Knowledge of local healthcare initiatives e.g. Pharmacy First
Other Essential
Do you currently, or will you in the future, have the need for sponsorship to be able to work within the UK ?
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Portsdown Group Practice
Address Cosham Park House Surgery
Cosham Park Avenue
Cosham
Portsmouth
PO6 3BG
United Kingdom
Employer's website https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)