About this role
Customer Service Agent
Customer Service Agent
As a Customer Service Specialist, we need you to:
• Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media • Provide customers with the data regarding new and existing services/campaigns • Register Customer problems and requests correctly and accurately • Verify any kind of information related to subscribers • Follow high-security level of customer data confidentiality • Follow company standards in customer service • Proper knowledge of Company products/ services/promotions/standards.
We need you to have:
• Fluency in Armenian, good knowledge of Russian, and English will be considered a plus. • Excellent Communication Skills • Multitasking skills • Stress tolerance • Adaptive to changes • Quick learner.