About this role
Customer Service Officer
Customer Service Officer
Handle Customer queries and Problems via Digital Channels, based on the customer contact, gaming profile, gaming history. Escalate Customer Problems based on predefined procedure Categorize Customer Contacts Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner Delivery of company products based on company approved communication style/ method Comply to main CS KPIS: communication index, competence index, adherence