About this role
Job Title Senior EngineerJob Description Summary Job Description .· Address user tickets regarding hardware, software and networking · Walk customers through installing applications and computer peripherals · Ask targeted questions to diagnose problems · Guide users with simple, step-by-step instructions · Conduct remote troubleshooting · Test alternative pathways until you resolve an issue · Customize desktop applications to meet user needs · Record technical issues and solutions in logs · Direct unresolved issues to the next level of support personnel · Follow up with clients to ensure their systems are functional · Report customer feedback and potential product requests · Help create technical documentation and manuals
INCO: “Cushman & Wakefield”