About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Services activities: • Ensure and provide quality service related to teaching & learning process for Lecturers, students and other stakeholders • Guarantee effective communication with lecturers, students and other stakeholders by telephone, email, letter and face to face • Ensure all services provided in Lecturing & Examination activities in Doctoral Program Services is conducted based on procedures and comply to all regulations Lecturer Affair Activities: • Review lecture absentee report and inform related with faculty/school • Handle course materials acceptance and examination files to each faculty/school • Ensure and coordinate substitute class with available lecturers for substitute class (related lecturer is unable to attend the class) • Coordinate with faculty/school to find substitute lecturer when the scheduled lecturer is unable to attend and request to be substitute • Arrange announcement information for absent lecturers • Receive, input, and file lecture permission letter • Review lecturer attendance report and ensure accurate information for the lecture monitoring book • Arrange and support lecturer meeting as scheduled • Coordinate with faculty/school to deal with lecturer matter and gather feedback from lecturers • Evaluate lecturer’s feedback for service review and enhancement • Review examination files from lecturer and proceed it to faculty/school for further process • Review lecturer schedule changes from Faculty/school and ensure alignment with other activities Student Financial Services: • Provide prompt respond and service to students related to financial services • Inform accurate financial info to customer (verbal and written) • Ensure overall Financial Services to customer comply with valid regulation and procedure • Verify payment amount value, date, and payment type with current data and payment receipt info • Receive student’s application for scholarship and collect the request • Provide info related to tuition payment amount for students on academic leave period and process re-activate student status • Provide info related to academic leave process to students and required forms • Receive other academic related and manual tuition payment process. Register the payment data based on related payment type • Sort student payment data receipt according to student ID and payment type. Record and summarize payment data • Receive, record, and distribute student request for financial service to related area • Provide and maintain documentation for all transaction and other financial services activities Student Information & Document Services: • Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility • Maintain and update records of customer transactions • Prepare and distribute announcements related to student services activities • Update knowledge related to current policy / information that implemented in BINUS University • Receive and prepare all necessary documents required for the student services process • Distribute student documents (e.g. graduation documents, etc.) • Receive and check document completeness from internship project and final project (soft cover & hard cover) Student Request Services: • Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc) • Maintain and update record of documentations related to student request process Student Registration Services: • Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc) • Receive and follow up student request related to registration process • Maintain and update records of all student requests • Handle colloquium and dissertation scheduling and arrangement process for students in Doctoral Program Stakeholder Inquires Respond : • Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties • Monitor all inquiries using CRM • Follow up and direct the pending and unresolved inquiries to the related parties • Handle and resolve all stakeholder inquiries based on service level agreement (SLA) • Obtain and evaluate all relevant information to handle inquiries and complaints • Maintain and update record details of inquiries, comments and complaints • Maintain and update record details of actions taken • Manage related administration • Communicate and coordinate with internal departments
Management Support Activities: • Provide Report to direct Supervisor • Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) • Perform activities related to Quality Management System • Perform additional tasks related to key responsibilities as required by Direct Supervisor Education Requirement: • Minimum Bachelor Degree Work Exposure/ Experience: • Minimum 2 years of working experience Special Skills/Certification: • Customer Service Management
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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