About this role
TITLE: Retail Lead, Clothing & Apparel LOCATION(S): Bass Pro Shop’s Ottawa POSITION AVAILABILITY: Immediate; 1 Position FT
Summary Reporting to the Group Sales Manager - Canada, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Responsibilities · Provide supervision and leadership to the team members of the department, in partnership with the manager · Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution · Foster the growth and development of team members by training various standard operating procedures and processes · Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager · Perform administrative tasks related to their assigned department · Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis · Promote company programs to team members and customers · Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed · Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope · Assist in other areas of the store when business needs dictate
Qualifications · Two or more years of supervisory experience in a sales or service environment is preferred · Open availability – this position will be required to work store opening and closing shifts, as well as on weekends · High school diploma or equivalent is preferred · Ability to evaluate customers’ needs and make recommendations based on needs · Ability to provide superior customer service and exceed customer’s expectations · Ability to use good judgment and logic · Experience in a related field or outdoor lifestyle · Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Starting Pay Rate: $20.00 - $22.75
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund
Bass Pro Shops