About this role
Annual gross salary range: Min. 17,130€ - Max. 20,243€ (depending on experience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Middle Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project. What will your responsibilities be? Participate in the full recruitment cycle across various roles for the project(s) assigned (headhunting, sourcing, job posting screening, interviewing, job offer management, negotiation and pre-boarding documentation). Conduct structured interviews and evaluate candidates based on skills, experience and cultural fit Demonstrates and promotes the Group’s core values (currently defined as People Profile) or any future frameworks that reflect the company’s cultural and behavioral expectations Maintain and update the Applicant Tracking System (ATS) – Success Factors Ensure recruitment practices comply with local labor laws and internal policies from the VW Group What skills are we looking for? High school diploma or equivalent (mandatory) Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred ) Native-level German or minimum C1 proficiency (mandatory ) Fluent in English (is a plus) Familiarity with the automotive industry (considered an advantage) Experience using help desk software and remote support too Solid understanding of CRM systems Excellent communication and problem-solving skills What we can offer: Competitive Salary and Benefits Opportunity for rapid growth in the company Training according with your path career Collaborative work environment Multicultural teams Proactive support Ref. Level: B