About this role
<p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p> <p> </p> <p><strong>About Duke University Hospital</strong></p> <p>Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.</p><p style="margin:0.0in 0.0in 8.0pt;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black"><strong>$2,500 Commitment Bonus for Newly Hired Team Members</strong></span></strong></span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Working hours:</span></strong><span style="color:black"> </span></span></p> <ul> <li style="line-height:116%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Monday-Friday </span></p> </li> <li style="line-height:116%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Day Shift</span></p> </li> <li style="line-height:116%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Occasional weekend coverage</span></p> </li> </ul> <p style="line-height:116%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt"><strong>General Description of the Job Class:</strong><br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Individuals eligible for pharmacy technician III are competent in all tasks associated with pharmacy technician level I and pharmacy technician level II. Pharmacy technician III staff must achieve and maintain certification by the Pharmacy Technician Certification Board.<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">The pharmacy technician III coordinates technician staff and activities and/or is responsible for specific advanced duties (e.g., Automated Dispensing Cabinet, Sterile Preparation QA Specialist, Medication Inspection Specialist and Procurement Specialist).<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">The Sterile Compounding Quality Assurance Technician will support Duke University Hospital's Department of Pharmacy by promoting excellence in sterile compounding practices and ensuring compliance with USP <797>, institutional policies, and regulatory standards. In collaboration with pharmacy leadership, this role is dedicated to fostering a culture of quality, patient safety, continuous education, and regulatory readiness through comprehensive staff training, competency assessment, and ongoing quality assurance initiatives.</span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:14.05pt 0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Duties and Responsibilities of this Level</span></strong></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Specialist:</strong><br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Effectively follows policy and procedures with an in-depth understanding of the designated area</span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Review and update policy and procedure documents related to technician job functions<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Assure consistent, compliant and safe technician work practices to established unit, department, state or federal rules and regulations; assure quality control in the provision of services.<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Manage designated responsibilities while being able to shift to help team members<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Monitors designated activity, proactively identifies and resolves potential problems, develops and implements solutions to identified problems<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Complete and accurate documentation supporting designated activities or procedures is maintained as needed<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Create reports for internal purposes to assist in the ongoing monitoring of designated area<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Serve as a primary training resource for developing competency in specialty areas<br></span></p> <p style="line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Perform other related duties incidental to work described herein:</span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Training and Education </span></strong></span> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Educate and train pharmacists and pharmacy technicians on Duke's sterile compounding standard operating procedures, best practices, and regulatory requirements. </span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Assist in teaching and delivering the Sterile Compounding course for the Duke Technician Training Program’s.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Conduct initial and ongoing didactic and skills competency assessment for pharmacy personnel performing sterile compounding to ensure continued compliance with USP and departmental standards.</span></li> </ul> </li> <li style="font-size:12.0pt;font-weight:bold;font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Quality Assurance and Environmental Control</span></strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Perform viable environmental monitoring for sterile compounding environments within DUH and surrounding clinics.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Support departmental readiness for internal and external regulatory inspections by maintaining accurate documentation and reinforcing compliance with institutional policies and accreditation standards.</span></li> </ul> </li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Compliance and Process Improvement </span></strong></span> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Coordinate Sterile Compounding meetings by preparing agendas, documenting meeting discussions, and distributing meeting minutes to committee members.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Identify compliance concerns involving personnel practices, facilities, or equipment and communicate findings to pharmacy leadership while supporting corrective and preventive action initiatives.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Partner with pharmacy leadership to develop, monitor, and improve quality metrics, key performance indicators, and compliance audit processes that strengthen Duke's sterile compounding program.</span></li> </ul> </li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><span style="color:black">Culture and Operations </span></strong></span> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Participate in weekend coverage on an occasional basis, as required by departmental operations.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Promote a culture of patient safety, operational excellence, and continuous quality improvement through effective education, collaboration, and communication with interdisciplinary team members. </span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:12.0pt">Contribute to Duke University Hospital's mission of delivering exceptional patient-centered care by upholding the highest standards of sterile compounding quality, regulatory compliance, and professional practice.</span></li> </ul> </li> </ul> <p style="line-height:116%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;padding-left:40.0px"> </p> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong><u>Required Qualifications at this Level</u></strong></span></p> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong> </strong></span></p> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Education</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">High school diploma or equivalent and completion of an accredited pharmacy technician-training program.</span></li> </ul> <p style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">or</span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Acceptance into pharmacy school.</span></li> </ul> <p style="font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">or</span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">High school diploma or equivalent and one year of pharmacy or health care related experience.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">College course work in business/management, position specific advanced coursework, and/or an equivalent combination is preferred.</span></li> </ul> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Experience</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Minimum of two years of pharmacy technician experience is required.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="line-height:116%;color:black">Minimum of two years of sterile compounding experience preferred.</span></span></li> </ul> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Degrees, Licensure, and/or Certification: </strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">North Carolina Board of Pharmacy registration is required.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).</span></li> </ul> <p style="text-indent:2.25pt;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 0.0in 2.25pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Knowledge, Skills, and Abilities: </strong></span></p> <ul> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Proficient computer skills including Excel, Word and PowerPoint</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Strong written and verbal communication skills.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Requires critical thinking skills with ability to implement solutions.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.</span></li> <li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.</span></li> </ul><br> <br> <div><p> Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. </p> <br> <br> <div><p> Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. </p> <br> <strong>Essential Physical Job Functions:</strong> <div><p> Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. </p> <br></div></div></div>