About this role
<p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong>KEY JOB FUNCTIONS: </strong></p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">This vacancy reports to the Manager Sales Technical Liaison and exists in the Technical Services Department which forms part of Customer First Division.</p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong>KEY PERFORMANCE AREAS: </strong></p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Product Analysis and consolidating facts & data - enhance go & study activities.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> Strengthen service function. </li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Quick info, from the market.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Strengthen FTR analysis.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Detailed research on product related matters.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Compilation of communication to the dealer network - service bulletins.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences. </li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Liaise with TMC, TSAM, public relations, legal dept. & customer call Centre (CQD and other related departments).</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Fix it right first time - product resolution. </li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Study & develop f/fix methods & coordination parts with NPDC.</li> </ul> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong>QUALIFICATIONS AND EXPERIENCE: </strong></p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Minimum 5 years’ experience at dealer level will be an advantage.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Experience in a research environment or analysis position an advantage.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Computer experience in MS Office and Outlook. </li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Advanced level of technical knowledge.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Field experience dealing with voice of the customer.</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">A minimum of five years technical experience on Lexus and Toyota models would be an advantage. </li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Will be required to travel. </li> </ul> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong>COMPETENCIES: </strong></p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Accurate information gathering and analysis</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Awareness and commitment to our mission</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Awareness of situations and decisiveness</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Communication and sharing of mid to long term plans</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Creation of innovative vision</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Establishing framework and systems for organisational learning</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Feedback of evaluation results and long-term development of others</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Perseverance</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Strategic reallocation of resources and review of work methods</li> <li style="line-height:150%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Suitable assignment and objective performance review</li> </ul> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">THIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY</p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">POLICY <strong> </strong></p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong> </strong> </p> <p style="line-height:150%;margin:0.0cm;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Closing Date: 29 July 2026</strong></p>