PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely. PACCAR Parts PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing. Key Responsibilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Process Direct Shipment Product (DSP) and PDC and supplier credits.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner over web and call.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Process daily and monthly parts returns.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Communicate and Support Stakeholders (PDC’s/Suppliers/Product Marketing) and reviewing backlog</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Participate in special projects and continuous improvement initiatives.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Comfortable working in shifts to support US business hours</li> </ul> Knowledge & Skills REQUIRED: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Education Requirements: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree required</li> </ul> </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">1+ years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Knowledge of handling returns and credits</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong proficiency in MS Office suite and Data Analysis </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Domain: Automotive or Industrial Aftersales or Parts Segment</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Knowledge of customer management tools like Salesforce is an added advantage</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage</li> </ul> COMPETENCIES AND BEHAVIORS: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Able to work independently and make decisions based on policies and procedures</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent verbal and written communication skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Able to multi-task, manage changing priorities and meet deadlines</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to handle multiple tasks and produce high volume/high quality output</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Customer-Centric Mindset </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Act with Integrity </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Data-Driven and Solution-Oriented </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborative Temperament </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements</li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to work under limited supervision and able to make sound decisions under pressure</li> </ul>

Credits & Returns Analyst (Pune, IN) @ PACCAR

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