Job Responsibilities <ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support Sales team to maintain Customer Master Data and Specific Information in ERP if required.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support Sales team to track and update item life cycle from NPI to business awarded if required.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN, Outline Frame Contract).</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Take physical inventory of consignment stock if required.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Initiate special transport and follow-up packing list handling in cooperation with logistics. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Ensure customer requirements are answered and delivered on-time through internal coordination with global offices and back up by intercompany tools. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support all activities related to claim handling relevant for order management. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Manage own factory issues proactively with related teams. For partner supplier cooperate together with Supply Chain Management to push for solution and improvement.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support Engineering Questions (EQ) handling in-time. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Support and participate sales activities such as meetings, conduct customer visits if required.</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Track order management related KPIs and report to supervisor to drive continuous improvement. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Monitor supplier performances in terms of order processing and highlight deviations to related department. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life .</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Monitor and follow-up on order status to ensure on-time, correct and in-full shipment. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy. </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Follow up payment status with customer on regular base,work with customer/Sales to settle overdue payment (if any).</li></ul> Job Requirements <span style="background:rgba(0,0,0,0) none repeat scroll 0% 0%;border:0px rgb(0,0,0);color:rgb(0,0,0);display:inline;font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:700;height:auto;line-height:16.1875px;margin:0px;padding:0px;text-transform:none;width:auto;">Competencies & Skills:<ul><li>Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment. </li><li>Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task. </li><li>Superior analytical and problem-solving skills to assess and manage complex situations. </li><li>Ability to work independently and in a team. </li><li>Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus. </li><li>Superior communication and interpersonal skills. </li><li>Able to work independently with a pro-active, self-motivated,diligentand responsible manner. </li><li>Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment. </li><li>Excellent command in spoken and written English and local language.</li><li>Proficiency in all MS Office applications, ERP system experience. </li></ul><span style="background:rgba(0,0,0,0) none repeat scroll 0% 0%;border:0px rgb(0,0,0);color:rgb(0,0,0);display:inline;font-style:normal;font-weight:700;height:auto;line-height:16.1875px;margin:0px;padding:0px;text-transform:none;width:auto;">Education & Work Experience: <ul><li>Professional education in business management or related field. </li><li>Minimum 3 years of work experience in PCB related business environment. </li></ul>

Senior Customer Service Executive @ Starteam

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