About this role
Job summary The Service Delivery Manager is a key managerial position in the Care Group. The post holder is responsible for managing the day-to-day operation of one or two services, working closely with the Clinical Leads and Matrons and supporting the General Manager and Head of Nursing.
The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed.
The post holder will support the Service Manager / General Manager in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national/ local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.
Main duties of the job Leadership Provide clear leadership to services, ensuring that all staff are appropriately managed and developed and that they are efficient, effective, engaged and motivated. Model Trust values, set the tone for respectful team culture, and foster wellbeing, psychological safety, and inclusion in daily practice. Communicate clearly and confidently with multi-professional teams; support a culture of open feedback, active listening, and shared understanding. Provide visible, supportive leadership; support team development, encourage ownership, and address performance issues fairly and constructively. Celebrate successes and encourage cross-team learning; apply retention strategies and support inclusive talent development within services. Engage and support staff throughout service transformation; manage resistance and communicate change in a way that reduces disruption and builds trust. Contribute to translating Trust objectives into service-level priorities, support colleagues in planning and tracking improvement against goals. Strengthen cross-boundary collaboration with departments, primary care, and local partners to improve patient flow and pathway integration. Support the establishment of a clear vision for these specific work areas with senior colleagues to create a working environment that empowers staff to achieve optimal performance.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
Main duties of the job
The post holder will support the Outpatient & Administration Service Manager in the day-to-day operational leadership of the Outpatient Department, it’s operational processes and systems, as well as any other improvement and development projects as part of general modernisation of the service.
The postholder will have line management responsibility for administration staff including Outpatient Appointment Team Leads, Outpatient appointment booking staff, and support the Service manager with line management of the OAD Data quality lead, and systems/information lead
Services that are split across the departments as listed below.
Outpatient Appointments Department Fast track Reception Services This role will involve traveling to PAHT sites at least once a month
Detailed job description and main responsibilities
Please see attached JD for full details.
Person Specification
Qualifications Essential
Analytical & judgemental Skills, Communication & Relationship Skills, Physical Skills Effective verbal, written & interpersonal skills Understanding of how to manage demand and capacity in the health service. Demonstrates achievements in managing change and quality improvements
Experience Essential
Educated to a masters degree level or equivalent experience
Desirable
Recognised post-graduate management qualification or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address Kao Park
Harlow
Essex
CM17 9NA
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)