About this role
Job summary
We have a current vacancy for a Admin and Clerical Assistant to work within the Car Parking Service based at the LRI but will be required to work across all UHL sites to meet service requirements.
The car parking service handles all queries relating to patient, visitor and staff parking across all UHL sites.
The Car Parking Admin will support all departments and people across all UHL sites.
The role will be Monday to Friday 37.5 hours per week.
There will be a basic literacy test at interview stage
Main duties of the job
The Car Park Administrator will be allocated to a designated UHL site although a flexible approach to working is essential. The post holder will spend the majority of their working day as an administrator, supporting UHL staff, patients and visitors with regards to parking. The post holder will support the Car Park Supervisor.
The post holder must follow UHL policies and procedures relating to car parking and seek advice from supervisor / manager if required. Workload will be determined by service level specifications and Standard Operating Procedures.
The post holder will need to ensure that all Health and Safety / Security Risks to staff, patient, and visitors are reported to the Car Parking Manager / Supervisor and/or acted upon.
The main working relationships that the post holder will be required to develop are
Internal relationships with car parking manager, Supervisor, other car parking administration staff and car parking attendants
Internal relationships with security officers and administrative staff
Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
Link with patients and visitors using the hospital facilities including contractors and outside organisations
Link with external car park providers
Link with equipment suppliers
Link with police and other emergency services
Link with council
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
To ensure a friendly and efficient service is provided to all customers demonstrating high standards of customer service at all times.
To ensure that all staff have access to the appropriate resources and equipment to carry out their role.
To ensure that staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the appropriate Car Parks Supervisor as necessary.
To carry out audits on the cash register and to keep paper audit trails, in line with the agreed timetable and take appropriate action where a shortfall in standards is identified.
To carry out Car Parks training and/or assessment of staff where this is appropriate and necessary and to support the trainer.
To monitor the performance of, and where necessary, coach less experienced members of the team to ensure standards are maintained.
To ensure health and safety standards are maintained in the department and ensure effective implementation health and safety policies and procedures.
To carry out risk assessments as requested with the support of managers where necessary.
To assist in the development of safe work instructions where these are deemed necessary.
To carry out health and safety inspections as necessary and to take corrective action where issues have been raised.
To ensure all staff comply with relevant policies and procedures and in particular those that relate to UHL Car Parks Protocol.
To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards and policies.
To monitor and resolve any issues related to staff parking permits within the digitalised parking portal, ensuring that all permit-related requests, changes, and cancellations are processed efficiently and accurately.
To liaise with ward teams to ensure the efficient running of the service and meet with customers to resolve initial problems and queries.
To ensure all record keeping and documentation is completed in a systematic and timely manner.
To monitor maintenance standards within the car parks department, covered and where necessary liaise with the Estates Department to arrange repairs.
To provide assistance to all site users on travel related issues.
To ensure all systems are in place and utilised correctly for the recharging of car park spaces, this would include but is not limited to the setting up of invoices and liaison with payroll.
To provide flexible cover for other team members when required.
To promote effective communication throughout the department.
Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
Undertake training courses, internal and external, relevant to the above duties.
Person Specification
Training & Qualifications Essential
Good spoken English Good reading and writing skills Good standard of overall education Good understanding of Health and Safety
Experience Essential
Knowledge of site lay out Relevant experience of busy service environment Understanding the expectations from visitors, patients and staff Experience of working on own initiative Experience of working with public
Desirable
Previous experience of working in a busy large organisational Experience of admin duties Experience of working to/within specific Service Level Agreements.
Analytical and Judgement skills Essential
Able to use monitoring systems. Resourceful with an ability to look for alternative solutions to issues arising. Computer literate Record keeping Forward thinking Good standard of verbal communication (customer focused) Understanding written instructions
Desirable
Customer Care Evidence of people skills Attention to detail Logistical background
Planning and organisation skills Essential
Understanding prioritising tasks, ability to manage and delegate a busy workload Personal initiative and ability to make decisions on course of action Understanding written instructions
Desirable
Working in a busy NHS hospital environment
Digitalised Parking Portal System Essential
To manage, update, and track staff car parking permits through the digitalised parking portal system, ensuring accurate issuance, amendments, and record-keeping in accordance with the department's standards
Desirable
Experience with digitalised systems or management software
Analytical and Judgement skills Essential
Able to use monitoring systems. Resourceful with an ability to look for alternative solutions to issues arising.
Skills Essential
Computer literate Record keeping Forward thinking Good standard of verbal communication (customer focused)
Desirable
Customer Care Evidence of people skills Attention to detail Logistical background
Physical skills Essential
Use of equipment required for the cash collection procedure including the electric tug
Equality and Diversity Other requirements specific to the role Essential
Tidy and professional in appearance Conscientious, hard working and dedicated Enthusiastic Reliable and flexible Maintain level of general alertness
Communication and relationship skills Essential
Good communication skills Requires a professional and sympathetic approach to people. Use of communication equipment including telephone and two way radio. Calm and friendly under pressure
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality and Diversity Essential
Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)