About this role
Job summary
We are looking for an enthusiastic person to step into the b5 administrative role to support the psychological professions within the Royal Free London NHS Trust. You will be based at the Royal Free Hospital and provide dedicated support to the lead and senior consultant psychologists. You will operate with significant autonomy and expected to manage complex diaries, handle sensitive information and act as a key liaison between the lead psychologist, senior staff in the organisation and external agencies.
You will have proven experience working as a senior secretary or admin role, with exposure to director level. The role requires advanced working knowledge of Microsoft packages and the ability to pick up NHS-specific databased quickly. We welcome a professional, calm manner under pressure, excellent communication skills and absolute discretion regarding confidentiality.
Main duties of the job
You will be providing business, secretarial and administration support in all aspects of the Lead for the Psychological Professions (ACS) and facilitating the smooth running on a day-to-day basis. This will involved proactively managing complex electronic diaries, arranging meetings, longer-term planning and coordination of work requirements, recruitment process for new staff, data collection and management to support compliance and inform improvements, financial administration. Familiarity with NHS systems that support business functions is important as well as producing reports and presentation materials.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job description Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free World Class Care Values Essential
Demonstrable ability to meet the Trust Values
Educational & Professional qualifications Essential
5 GCSE's or equivalent NVQ 3 in Business Administration or Customer Care or equivalent
Desirable
Business Management Degree Key Skills Level 3 in Literacy or equivalent
Experience Essential
Senior administrative or PA experience supporting senior management within NHS organisations Experience in coordinating complex administrative processes, including diary management, meetings, recruitment, agendas, minutes, audits, and data management. Experience of undertaking detailed, intensive work in a busy administrative environment Ability to handle confidential and sensitive information Team management, office management and leadership experience.
Desirable
Proficient in TRAC, ESR, HealthRoster, and Microsoft Office applications including Word and Excel.
Skills & Aptitudes Essential
Strong organisational and planning skills, with the ability to manage and monitor multiple tasks (e.g. recruitment, projects, diaries), prioritise effectively, and ensure actions are completed on time. High attention to detail and accuracy, particularly in data entry, reporting, and document preparation. Ability to maintain confidentiality and apply information governance principles in all aspects of work. Strong written and verbal communication skills, able to engage professionally with a wide range of stakeholders and present information clearly. Good interpersonal and listening skills, with the ability to influence, advise, and motivate others. High level of IT proficiency, including Microsoft Office (Outlook, Word, Excel, Teams) and database systems. Ability to handle difficult or distressing situations calmly and effectively. Able to work as part of a team
Desirable
Able to work independently, using initiative and sound judgement within established procedures
Personal qualities and attributes Essential
Professional, approachable, reliable, with a positive and flexible attitude. Calm and effective under pressure, able to manage competing demands and deadlines. Discreet and trustworthy when handling sensitive or confidential information. Proactive and solution-focused, committed to improving administrative processes. Committed to high standards of service delivery and continuous improvement. Diplomatic and sensitive when handling challenging or emotive situations.
Desirable
Strong interpersonal skills, able to build effective working relationships.
Other Essential
Understanding of and commitment to equality, diversity, and inclusion Ability to undertake regular computer-based work (DSE). Commitment to maintaining knowledge of relevant systems, policies, and procedures. Alignment with Trust values and commitment to delivering high-quality patient and staff experience.
Desirable
Willingness to work across sites and travel as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free Hospital
Pond Street
London
NW3 2QG
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)