About this role
Job summary
The Business Support Manager plays a key role in ensuring the effective, efficient, and operation of the Planned Care and Community Outpatients service line. Working closely with the Operational Lead, the post holder is responsible for overseeing non-clinical functions including administration, finance support, estates support, governance, and operational performance.
The role focuses on providing business support to enable high-quality patient care, regulatory compliance, and sustainable service development. The Business Support Manager supports teams, manages systems and processes, supports service improvement initiatives, and contributes to financial and strategic planning.
This role requires strong organisational, leadership, and problem-solving skills, with a good understanding of secondary care operations, NHS frameworks, and data-driven performance management.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
The post holder will be responsible for supporting the delivery of service objectives for the Planned Care and Community Outpatient service line. They will provide focus and support to the Operational Lead on business objectives - performance, governance, workforce, service improvement, information management, business continuity, communications, finance and risk as well as being responsible for the strategic development, implementation and management of administrative policies and procedures, whilst working autonomously and using own initiative.
The Business Support Manager will seek improvement, where opportunities exist, within services and across the service line, providing co-ordination of activities to support change. The successful candidate will act as line manager for the administrative staff within the service line, including the supervision, recruitment, appraisals, performance issues and initial stages of grievance and disciplinary procedures.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
Training and/or relevant experience to degree level
Desirable
Project management qualification/training
Experience Essential
Demonstrable experience and knowledge of people management Demonstrable experience and knowledge of developing and implementing administrative policies, procedures and practices Demonstrates leadership qualities
Additional Criteria Essential
Able to problem solve and use own initiative Able to demonstrate confidentiality and trustworthiness Enthusiastic and self-motivated Excellent team worker with ability to build effective working relationships Organisational skills. Ability to negotiate and persuasive skills to ensure Cluster objectives are met Ability to reflect and critically appraise own and others performance Ability to identify the need for change/improvement and proactive to implement Ability to prioritise workloads including delegation to team Ability to produce accurate, well presented documents Polite, friendly manner with excellent written and verbal communication skills; able to handle and convey sensitive/ confidential information with tact, diplomacy and discretion Able to represent Cluster at Committees/working groups as required Develops effective working relationships with staff at all levels, both internally and externally as part of partnership development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address St. Mary's Hospital (IOW)
Parkhurst Road
Newport
Isle of Wight
PO30 5TG
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)