About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
You will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. In the role you will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
Main duties of the job
What will the role entail?
Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments. Carry out administrative tasks such as photocopying, scanning, uploading documents, typing. Use a variety of electronic systems (MS Office, RiO, ORACLE). Manage and deal with calls from service users, families, carers, and other professionals. Support the team in carrying out admin work requests via the centralised admin inbox. Confidently handling queries of a challenging/sensitive nature. Concise and accurate message taking. Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader. Prioritise own workload and meet deadlines in order to meet the requirements of the post.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
Please read and review the attached Job Description & Person Specification for further details on this role.
Person Specification
Qualifications Essential
NVQ Level 2 in Business Administration (or equivalent level of administrative experience) OCR/RSA II or equivalent experience
Desirable
Minimum 1 year admin experience
Experience Essential
Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision. Dealing with the public Excellent typing skills. Proficient in the use of computer packages, including Microsoft Office
Desirable
Previous experience of working within the NHS Experience of using RiO or a patient clinical system. Audio Typing Customer Service Skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Midlands Partnership University NHS Foundation Trust,
Fuller House, Hall Court, Hall Park Way
Telford
TF3 4NF
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)