About this role
Job summary
This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Business Support Officer - 12 month fixed term contract
This is an exciting opportunity for a Business Support Officer to provide high-quality, efficient and confidential business, operational and administrative support to the Strategic Lead - Multi-agency Escalations for an innovative, system-wide pilot that will transform how children and young people with complex emotional, behavioural, and social needs are supported in South Staffordshire.
In the role you will support the Strategic Lead through the coordination, collection, validation, analysis, and presentation of operational, activity and performance information to support service monitoring, reporting, planning, and continuous improvement.
This includes monitoring key performance indicators, validating information from multiple systems, identifying data quality issues, waiting list pressures, recording compliance concerns, or performance exceptions, and raising or escalating concerns appropriately with managers and staff in accordance with Trust procedures and service requirements.
Main duties of the job
Provide comprehensive business support to the Strategic Lead, including the extraction, validation, monitoring, and presentation of performance and operational information to support key performance indicators, service monitoring, compliance, supervision, and forward planning. Extract, collate, and interpret information from a range of systems, including patient information systems, to support reporting requirements and operational processes, ensuring confidentiality and appropriate handling of sensitive information at all times. Assist in the preparation of reports, dashboards, audits, and presentations for operational and governance purposes. Support the collation and preparation of evidence and documentation for regulatory, audit, and assurance purposes, including Care Quality Commission (CQC) requirements Contribute to the review and development of local procedures, administrative processes, and working practices to support service improvement and effective service delivery.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board
Please review the attached job description and person specification for more details of the requirements of this role.
Person Specification
Qualifications Essential
NVQ Level 3 Business Administration (or equivalent level of experience) OCR/ RSA III or equivalent experience Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Powerpoint).
Desirable
BTEC Diploma in Business Administration
Experience Essential
Significant experience in administration duties. Previous experience of setting up office/ administrative systems Experience of collecting, validating, analysing, and reporting performance or operational information using electronic systems and spreadsheets.. Ability to plan, schedule and organise day to day work. Experience of supporting digital systems, reporting processes, or service improvement initiatives.
Desirable
Experience in the NHS or similar public sector environment. Knowledge/Experience of NHS Systems Experience of supporting projects
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address South Staffordshire
The Bridge, Crooked Bridge Road
Stafford
ST16 3NE
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)