About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires formal education and relevant expertise in a professional, sales, or technical area. • Performs technical-based activities. • Contributes to and manages projects. • Uses deductive reasoning to solve problems and make recommendations. • Interfaces with and influences key stakeholders. • Leverages previous knowledge and expertise to achieve results. • Ability to complete work self-guided. • College or university degree required.
General Profile
• Requires knowledge and experience in the field. • Will acquire higher-level knowledge and skills. • Develops an understanding of the company, processes, and customers. • Uses existing procedures to solve routine or standard problems. • Receives moderate guidance and direction from others.
Functional Knowledge
• Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
• Uses an understanding of key business drivers to accomplish work.
Impact
• Impacts a team, by example, through the quality service and information provided • Works within guidelines and policies.
Leadership
• No supervisory responsibilities. • Provides informal guidance to new team members.
Problem Solving
• Uses existing procedures to solve standard problems. • Examines information and standard practices to make judgments.
Interpersonal Skills
• Exchanges complex information and ideas effectively.
Responsibility Statements
• Maintains task-based queue for completed tickets in the order received or based on criticality. • Provides support for installations, troubleshoots local applications, and database issues. • Assists Sr. Operations Engineers with designing and implementing new solutions. • Assists in maintaining and updating documentation. • Administers onsite and remote assistance. • Participates in planning, daily meetings, and backlogs sessions. • Performs other duties as assigned. • Complies with all policies and standards.