About this role
WHAT’S YOUR NEW ROLE ABOUT? Is your next career move into a dynamic Network Support team who are responsible for managing a large global Network? This is a fantastic opportunity to join our and expanding global network support team. DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Network and Cloud based architecture unifies a range of technologies to deliver a seamless user experience and support a global user base and company infrastructure. DAZN is seeking a Senior Network Engineer to join our diverse and expanding Global Network Support team. As a Senior network engineer, you will support our global Network Operations Centre, providing 2nd/3rd line Network Support for Network related incidents, problems, changes, and service requests. You will be responsible for supporting and maintaining the highest levels of service availability within our large global network, including Local Area Networks (LANs), Wide Area Networks (WANs), Security Appliances and Load Balancers. In addition, you will technically lead the implementation of new services within the global network, ensuring exceptional design / build documentation is produced and that knowledge is transferred into the wider Network Operations team. You will form part of our team who provide outstanding support to our business and customers, ensuring the network is closely managed to avoid incidents from occurring, implementing new service provisions, leading on business-as-usual network changes and ensuring any unavoidable incidents are resolved promptly. Due to our live sports schedule, you need to be flexible in terms of working hours, including nights, weekends, national and public holidays. You will also form part of our network engineering on-call rota, ensuring technical escalations from our 24/7 NOC are handled quickly and efficiently to support the business needs. Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved and managing stakeholders within the business. Own the successful fulfilment of complex service requests and changes, within the agreed timelines. Be technical engineering lead on network projects, supporting the ongoing development of the global network and working closely with the network architecture team. Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business. Support the development of operational business processes and successful delivery of service improvement opportunities. Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance. Develop key relationships with a multitude of stakeholders across the business. Drive best practice, proactivity, and innovation; enabling our customers to have the best customer experience. Maintain technical and process documentation within the Network Support function. Provide operational cover and support for the 24/7 global NOC team. Be involved in directly supporting the successful delivery of major sporting events to our global customer base.