About this role
Service Support Coordinator ( Forklift & Material Handling Equipment) Also Known As: Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator 📌 Charlotte, NC Keep Customers Moving. Keep Operations Running. WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations. In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience. This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling. If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you. Why Candidates Love This Role ✔ Stable Monday-Friday schedule ✔ Opportunity to transition from the field into operations and leadership pathways ✔ Work closely with technicians, customers, and branch leadership ✔ Use your technical and service knowledge without spending every day in the field ✔ Career growth opportunities within a growing organization ✔ Join an industry-leading company with over 35 years of success ✔ Be part of a collaborative team where your contributions matter Service Coordination & Dispatch ✔ Coordinate service calls and technician schedules ✔ Assist with technician dispatching and workload management ✔ Monitor work-in-progress (WIP) and service activity ✔ Ensure service work is completed efficiently and accurately ✔ Communicate scheduling updates to customers and technicians Customer Support ✔ Serve as a primary point of contact for service-related inquiries ✔ Deliver outstanding customer service and follow-up ✔ Provide updates regarding repairs, maintenance, and service status ✔ Build strong relationships with customers and internal teams Work Order Management ✔ Open, manage, and close service work orders ✔ Maintain accurate service records and documentation ✔ Ensure labor, parts, and billing information is entered correctly ✔ Support warranty administration and service processing ✔ Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives Administrative & Operational Support ✔ Support rental and fleet administration activities ✔ Assist with shipping, receiving, and service documentation ✔ Generate service-related reports and operational metrics ✔ Maintain accurate customer and equipment records Team Collaboration ✔ Work closely with technicians, service managers, parts personnel, and vendors ✔ Help improve service efficiency and customer satisfaction ✔ Support branch operations and departmental initiatives Experience We Value We encourage applications from candidates with experience as: • Service Coordinator • Service Dispatcher • Service Writer • Service Administrator • Automotive Service Advisor • Fleet Coordinator • Maintenance Coordinator • Rental Coordinator • Customer Service Representative • Operations Coordinator • Heavy Equipment Support Specialist • Parts Coordinator • Branch Administrator • Service Manager • Lead Technician looking to transition into a support role