About this role
Parts Product Support Specialist | Forklift & Material Handling Equipment Keep Businesses Running. Build a Career That Moves Industries Forward. Top performers don’t want dead-end jobs. They want momentum. At WMH Solutions , we’re building the future of material handling, aftermarket support, and industrial equipment solutions across the Southeast. For more than 35 years, WMH has become one of the region’s fastest-growing leaders in: Forklift sales & service Material handling equipment Warehouse solutions Fleet management Industrial automation Parts distribution Lithium-ion power solutions Warehouse optimization technology With 11 locations across NC, SC, TN, VA, GA, and AL, our teams help businesses reduce downtime, increase productivity, and keep critical operations moving. Now, we’re looking for a driven, organized, customer-focused Parts Product Support Specialist to join our growing aftermarket operations team. If you’ve worked in: forklift parts heavy equipment parts industrial equipment automotive parts diesel service support construction equipment warehouse operations inventory control service coordination equipment dealerships …this could be the career move that levels you up. Why This Role Matters This isn’t an “answer-the-phone-and-process-orders” type of position. This role sits at the center of operations. You’ll help technicians, customers, service teams, and warehouse operations get the right parts, at the right time, with the right urgency — helping minimize downtime and keep entire operations productive. At WMH, parts support directly impacts: customer uptime service performance operational efficiency technician productivity fleet reliability client retention Your work matters here. Parts & Customer Support Process parts inquiries, orders, quotes, returns, and customer requests Assist technicians and customers with identifying correct replacement parts and equipment solutions Research availability, compatibility, pricing, and sourcing options Deliver responsive, professional customer support with urgency and accuracy Build long-term customer relationships through reliability and service excellence Inventory & Warehouse Operations Maintain accurate inventory and stock levels Perform cycle counts, audits, and inventory reconciliations Receive, stock, pull, organize, and distribute parts inventory Support warehouse organization and inventory accuracy initiatives Assist with shipping, receiving, and logistics coordination Operational & ERP Support Process purchase orders, invoices, vendor documentation, and shipping records Utilize ERP, inventory management, and dealership systems to track parts and inventory activity Coordinate with service managers, technicians, vendors, and operations teams Support aftermarket operations and equipment service workflow efficiency Preferred Experience We’re looking for candidates with experience in one or more of the following: Industries Material Handling Forklift Heavy Equipment Construction Equipment Agriculture Equipment Automotive Parts Diesel Equipment Industrial Equipment Warehouse Operations Equipment Rental Fleet Operations Technical & Operational Experience Parts counter support Equipment dealership operations Inventory control Warehouse logistics Fleet parts management Shipping & receiving Vendor coordination ERP systems Inventory management systems (IMS) Microsoft Excel & Microsoft 365 Purchase order processing Service coordination Hydraulic, electrical, and mechanical systems knowledge What Makes You Stand Out Strong multitasking and organizational skills Sense of urgency and operational awareness Customer-first mindset Detail-oriented and process-driven Ability to thrive in fast-paced service environments Strong communication and problem-solving skills Self-motivated with a team-oriented attitude Forklift certification or material handling equipment experience is a plus.