About this role
This role will be working out of our Indore office 5 days a week and is required to work an evening shift (either 3:00 PM to 12:00 AM or 5:00 PM to 2:00 AM IST) to support our North American team. The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers. Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes. Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state. Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth. Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently. Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions. Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.