About this role
This role will be working out of our Indore office 5 days a week and is required to work an evening shift (3pm to 12am IST) to support our North American team. Our clients are continuously evolving their financial processes and rely on Vena to support those changes over time. Following implementation, they look to our Customer Adoption team to help optimize, extend, and scale their use of the platform. This role supports Customer Adoption Managers and Technical Adoption Managers by executing configuration and testing work and does not have direct customer-facing responsibilities. As part of this team, Associate Consultants play a critical role in executing post-implementation configuration work that supports customer adoption and ongoing value realization. Partnering closely with Technical/Customer Adoption Managers, Associate Consultants configure and enhance existing Vena solutions, ensuring they remain accurate, efficient, and aligned to best practice use cases. This role is focused on delivering high-quality, scalable configuration updates that enable customers to adopt new workflows, improve efficiency, and get more value from their Vena investment. Through attention to detail, strong collaboration, and continuous learning, Associate Consultants help ensure customer environments are well-maintained and ready to support long-term success. We pride ourselves on building a Customer Adoption organization with deep product expertise, a strong execution mindset, and a commitment to helping customers succeed well beyond go-live. Execute post-implementation configuration and optimization for assigned customer health plans in partnership with TAMs/CAMs. Configure, enhance, and maintain Vena data models, templates, reports, workflows, and integrations to support evolving customer needs. Ensure accuracy and reliability of customer data feeds, aligned with solution design and health plan objectives. Deliver timely, high-quality configuration updates that drive product adoption and measurable value realization. Test, validate, and quality-check all configuration changes prior to release or customer enablement. Troubleshoot configuration, data, and performance issues, recommending scalable, sustainable solutions. Identify opportunities to standardize, simplify, and automate configurations to improve efficiency and reduce support effort. Document configuration approaches, assumptions, and changes to support customer transparency and internal continuity. Contribute to reusable templates, configuration patterns, and best practices to enable scale across the Customer Adoption team. Take ownership of adoption and retention KPIs (NRR/GRR, utilization metrics, adoption score) while demonstrating proactive, self-directed execution.