About this role
Job Location: Nairobi, Kenya About the Role The Process Technician plays a key role in improving assembly line productivity through process engineering activities. The position involves developing and refining assembly process work instructions and Standard Operating Procedures (SOPs), identifying requirements for new processes and equipment, resolving operational issues, maintaining process documentation, and contributing to continuous improvement initiatives. The role also includes investigating smartphone defects to promote high-quality outcomes and implementing evidence-based process improvements. Conduct line balancing and station cycle time studies for each model to assess hourly output efficiency, and provide reports and recommendations to management. Review defective smartphones on the production floor and recommend actions to reduce in-line product defect rates. Enhance assembly line productivity by developing procedures and work instructions that eliminate inefficiencies. Partner with the Quality team to identify product quality concerns and work with suppliers on feedback and corrective action plans. Coordinate and monitor First Article Inspections (FAI) to ensure equipment, personnel, and processes are ready before production begins. Assist with the New Product Introduction (NPI) process by coordinating activities across assembly functions and preparing production operators for new model/SKU launches. Work closely with the Process Engineer to develop, document, review, improve, and maintain compliance with Standard Operating Procedures (SOPs), assembly work instructions, work methods, and other operational procedures, including line shutdown processes. Facilitate training for production operators on work methods, SOPs, and Process Work Instructions (PWIs). Prepare reports, including NPI reports, line efficiency reports, root cause investigation reports, and production incident reports. Develop and maintain smartphone troubleshooting and repair documentation to build a knowledge base for defect investigation, troubleshooting, and repair processes. Contribute to production process optimization, process improvements, and production layout planning.