About this role
Location: Zambia About the role: The Inbound / Outbound Associate will be receiving, inspecting, storing, picking, packing, and shipping products while maintaining inventory accuracy and ensuring compliance with safety and quality standards. The role helps with efficient warehouse operations by handling both incoming and outgoing goods in a timely and organized manner. Inbound Operations Receive incoming shipments and verify quantities against purchase orders and delivery documents. Inspect products for damage, quality issues, and discrepancies. Accurately record received inventory in the warehouse management system (WMS). Label, sort, and store products in designated warehouse locations. Report damaged, missing, or incorrect items to supervisors. Maintain organized storage areas and ensure proper stock rotation. Outbound Operations Pick products according to replenishment schedules, customer orders and packing lists. Pack items securely to prevent damage during transportation. Prepare movement documentation, labels, and manifests. Load outbound shipments safely and efficiently. Verify order accuracy before dispatch. Process EWMS + Kazi Plan CRM inventory movement Coordinate with carriers and transportation teams to ensure timely deliveries. Inventory Control Conduct regular cycle counts and inventory checks. Assist with stock reconciliation and discrepancy investigations. Maintain accurate inventory records. Help with warehouse audits and stock-taking activities. Safety and Housekeeping Cross-functional teamwork Work closely with procurement, logistics, and production teams to align inventory data with operational needs. Help with inbound receiving teams to ensure accurate goods-received notes (GRNs) and supplier documentation. Assist the warehouse manager with KPI reporting, stock accuracy targets, and operational performance reviews. Any other duties as assigned by your supervisor.