About this role
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in our Mission: Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring clients feel heard, supported, and understood. This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account management operates within the Benefits business. Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one. Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact. Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning. Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders. Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio. Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable. Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience. Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts. Help shape mid-market account management processes, tools, and best practices as the function continues to mature.