About this role
By applying to this position, your application will be submitted to Magsaysay, our Global Talent Partner in the Philippines. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. As a Utility Beverage Attendant , you will play a key role in ensuring the smooth operation of beverage service onboard. You will support the delivery of excellent guest experiences by ensuring the bar area is fully stocked, serving drinks promptly, and adhering to company standards. You will also work collaboratively with the Bartender and Bar Supervisor to maintain high standards of service and operational efficiency, all while promoting a safe and compliant environment. Guest and Experience Ownership: Contribute to achieving KPI targets by embracing the Service Excellence program and experiential ownership. Utilize MedallionClass products, services, and applications to enhance guest experiences. Take ownership and responsibility for consistent product delivery, rectifying any service shortfalls to ensure guest satisfaction. Adhere to and apply the Service Excellence philosophy consistently. Possess expertise in beverage garnishes and glassware standards. Food & Beverage Product Delivery and Operational Efficiency: Deliver all requested items, such as liquor and food, to designated bar locations as directed by the Bartender or Bar Supervisor, ensuring they are in good condition. Ensure the bar is fully stocked with necessary ingredients, beverages, glassware, and utensils. Assist bartenders by organizing and preparing ingredients, garnishes, and glassware. Monitor inventory levels and promptly notify the Bartender or Bar Supervisor when items need to be replenished. Deliver beverage service during busy events, company-sponsored parties, and private events under the direction of the Bartender or Bar Supervisor. Aid in closing the bar area, ensuring it is ready for the next shift, while adhering to all USPH (United States Public Health) protocols. Perform other duties as assigned by the Bar Supervisor and Bar Management. Financial Responsibility: Accurately and promptly record all guest and teammate orders using the onboard POS system. Promote company initiatives to guests without compromising the beverage experience. Follow all beverage accounting procedures when receiving and collecting stock, reporting any discrepancies to the Bar Supervisor or Bar Manager. Assist with bar inventory accounts as directed by the Bar Supervisor or Bar Manager. Take full ownership and accountability for inventory if assigned to the crew bar Safety and Compliance: Take responsibility for following all Environmental policies and procedures within the bar area, ensuring teammates follow correct protocols. Enforce the Responsible Service of Alcohol (RSA) policy and escalate any non-compliance issues to senior management. Accurately maintain records required by the company and relevant governmental agencies regarding public health and sanitation standards. Ensure that all teammates are following Public Health and PrincessWay standards and expectations. Actively participate in Public Health pre-arrival inspections of F&B outlets as directed by senior management. Promptly perform assigned safety duties as outlined in the Emergency Response Procedures (ERP).