About this role
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position. As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager. In this high-impact role, you will travel across the fleet to support and elevate the Guest Services and Rooms Division teams, ensuring consistent, high-quality guest experiences aligned with Princess brand standards. Key responsibilities include: Guest Experience Leadership Support and mentor Guest Services Directors and Rooms Division Managers to drive guest satisfaction and team engagement. Oversee the full spectrum of Guest Services operations, including service delivery, issue resolution, suite experience, public area standards, laundry, and stateroom services. Ensure flawless execution of programs such as Captain’s Circle, weddings, vow renewals, and embarkation/disembarkation. Operational Excellence Monitor performance using the Hotel Operations Dashboard and quality assurance tools. Conduct ship visits to assess compliance, gather feedback, and identify improvement opportunities. Optimize use of MedallionClass tools and digital platforms to enhance personalization and efficiency. Team Development Foster a culture of accountability, continuous learning, and performance excellence. Identify and develop future leaders through coaching, training, and succession planning. Communicate updates, business strategies, and expectations in a clear and motivating manner. Financial Oversight Support budget planning and monitor expenditures across Guest Services and Rooms Division functions. Identify cost-efficient solutions that maintain or improve service delivery. Safety & Compliance Ensure all team members adhere to HESS, public health, and company safety standards. Work with onboard leadership to proactively manage audit readiness and outbreak response. Serve as a liaison with regulatory authorities and ensure professional representation at all times.