About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements. Communicates and coordinates any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities. Attends scheduled functions and events to ensure an impeccable experience and socializes with the guests during these functions/events to gather feedback and address opportunities. Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events. Coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office. Proactively contacts the suite and VIP guests* upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service. Regularly checks in with group leaders, wedding couples, suite, and VIP guests* throughout the cruise to ensure the best guest experience. Upon embarkation, sends the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one. Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service. Supports the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts. Ensures Head of Departments are aware of upcoming large groups and determines if private events, priority registration, and reservations would be appropriate and make necessary arrangements. Regularly monitors the group master account ensuring all charges are accurate and charged within established guidelines. Supports the facilitation of timely and complete payment for contracted onboard services. Works with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting. Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Guest Services team. Promote a positive change management environment by influencing the adaption of operational initiatives. Mentor teammates through coaching, training, and ongoing development to support career progression.