About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Directs the day-to-day operational efficiency of all areas within the Hotel department in collaboration with the shoreside Hotel Operations Director. Constantly oversees the activities, assignments, and projects of shipboard Senior Hotel Management. Conscientiously coordinates the planning and documenting of current and future itinerary deployments, anticipating problems relating to revenue, demographics, logistics, and clearance requirements; accurately compiles and promptly submits to the Hotel Operations Director the Itinerary Planning document when required. Coordinates the development of shipboard organizational plans to ensure maintenance periods run successfully. Works closely with the Technical department to minimize the effect of Hotel maintenance issues on passengers' cruise experience. Regularly monitors the shipboard Hotel Key Performance Indicators. Reviews and analyzes the indexes on an ongoing basis, discusses and evaluates findings with team, and implements responsive action when appropriate. Oversees the coordination of passenger embarkation, disembarkation, tender operations, and Shore Excursions to maintain Company standards. Collaborates with the Chief Engineer Officer to maintain the proper appearance and functionality of all Hotel facilities and equipment at all times. Collaborates with the Senior Doctor to ensure that all aspects of the Medical department’s passenger services, billing, inventory control, CDC and USPH records, and office hours are in accordance with Company standards at all times. Responsibly oversees the financial performance of all revenue-generating departments in line with Company targets and guidelines. Consistently guides onboard senior Hotel staff and revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies. Carefully monitors costs, expenditures, and inventory of all Hotel areas and achieves targets within established budget. Constantly maintains a capital expenditure and Hotel maintenance project list; promptly submits report to the Hotel Operations Director as requested. Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior. Observes each crewmember’s performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to become the Consummate Host. Meets individually with direct reports on a regular basis to build trust, establish effective relationships, identify personal development and career goals, discuss specific operational business issues, and create open lines of communication. Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew. Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. Ensures that the overall product quality and service standards are met or exceeded by regularly developing, implementing, and participating in weekly Hotel Operations inspections. Consistently reviews Passenger Relations feedback, Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; takes prompt action to ensure that the team surprises and delights passengers. Enthusiastically performs duties of Managing Chairman of the Shipboard CRUISE Steering Committee; ensures that all CRUISE program meetings and components are in place and that all officers and crew participate positively and actively.