About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Accountable for upholding Company and Public Health standards for cleanliness, sanitation, maintenance, and related services in guest staterooms, teammate cabins, guests and teammate public areas, and associated areas. Performs daily inspections to ensure consistent cleanliness, sanitation, presentation and timely readiness of guest staterooms and guest and teammate public areas. Responsible for the efficient operation of the Laundry and the quality and timeliness of clean and pressed linens and guest and teammate personal items. Performs timely preventive maintenance and inventory reviews, and ongoing reporting of the condition of all fixtures and furnishing items in guest and teammate spaces. Consistently exceeds the Rooms Division Key Performance Indicators (KPI), by driving a personalized guest-centric team culture and ensuring teammates demonstrate understanding and commitment to the service excellence program and the experiential ownership approach. Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints. Actively ensures that all Rooms Division teammates display a positive and professional demeanor and are fully trained on company service standards and programs. Manages all Rooms Division expenditures within the budget allocation. Trains and monitors performance of Rooms Division team to maximize Laundry revenue and minimize laundry costs/refunds due to damaged items. Trains and monitors performance of the Rooms Division team to minimize waste, breakages and mishandling of supplies and equipment. Mentors the Rooms Division team through coaching, training, and ongoing development to support career progression and ensures that all Rooms Division teammates maintain and complete structured training that enhances all key elements of their roles.