About this role
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member, working on the Tills and Customer Service Desk. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you. Contract: Permanent Hours: Part-time Hours of Work: An average of 13 hours per week , working Tuesdays and Fridays from 14:00 to 18:15 , plus alternate weekends (Saturday and Sunday) from 11:00 to 15:30 . As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression. Key responsibilities include: • Delivering friendly, knowledgeable, and solution-focused service • Building strong relationships with customers and understanding their needs • Promoting current offers and recommending suitable products • Supporting the delivery of sales targets and store KPIs • Handling customer queries and taking ownership of follow-up • Demonstrating strong product knowledge across all departments • Promoting our membership scheme and processing transactions accurately • Maintaining high standards of store presentation and stock awareness • Following health & safety procedures and safe working practices