About this role
About the Client Our client is a fast-growing voice AI company that builds an AI-powered phone-answering solution purpose-built for the restaurant industry, helping hospitality groups capture every reservation and guest inquiry around the clock. Their platform integrates with leading reservation and CRM systems and is trusted by well-known multi-location restaurant groups across the U.S. As a recognized innovator in the dining-tech space, they're scaling their sales and revenue operations to match their rapid growth. Why does this role exist? As the sales team grows, so does the complexity of accurately compensating them — and the client needs someone who can own that process end-to-end with precision and integrity. This role exists to ensure every commission statement is accurate, well-documented, and defensible, protecting trust between Sales, Finance, and RevOps while reducing the manual back-and-forth that comes with disputes and errors. The ideal hire is someone who treats every number like it matters (because it does), and who wants to grow their career in finance/revenue operations by building repeatable, auditable processes from the ground up. Commission Data Reconciliation Pull and reconcile transactional booking data from HubSpot Cross-check booking records against source data to ensure accuracy Flag and resolve data discrepancies before they reach payout Commission Statement Preparation & Auditing Prepare accurate, timely commission statements for the sales team Audit commission calculations against plan rules prior to payout Identify and correct errors or edge cases before statements are finalized Dispute Resolution & Communication Investigate commission inquiries and disputes raised by sales reps Provide clear, well-documented explanations of how figures were calculated Act as a trusted point of contact for commission-related questions Documentation & Process Improvement Document commission edge cases and maintain up-to-date SOPs Build and maintain reconciliation trackers in Google Sheets Recommend and help implement process improvements for efficiency and accuracy Cross-Functional Collaboration Partner with Finance, RevOps, and Sales to align on commission logic and timing Utilize AI tools to improve efficiency and validate work Support ad hoc reporting and analysis requests as needed