About this role
About the Client Our client is a growing U.S.-based fire protection services company that helps commercial, industrial, and residential property owners maintain safe, compliant, and inspection-ready facilities. They specialize in fire sprinkler systems, fire alarms, extinguishers, suppression systems, inspections, repairs, testing, and ongoing maintenance programs. Their team is committed to delivering reliable service, strong customer relationships, and practical fire protection solutions that help clients meet safety and compliance requirements. Why does this role exist? As the Fire Protection Service & Retention Estimator, you will play a key role in supporting existing customer accounts by preparing accurate estimates, service proposals, and contract renewals. This role exists to ensure customers receive timely pricing for inspections, repairs, maintenance services, and corrective work while helping the company maintain long-term client relationships. Your work will directly contribute to customer retention, revenue growth, and the successful delivery of fire protection services. Service Estimating & Proposal Development Prepare estimates for inspections, repairs, maintenance services, and corrective work. Develop pricing proposals for service agreements and contract renewals. Calculate labor, materials, equipment, and subcontractor costs. Ensure estimates align with company pricing standards and profitability goals. Inspection Review & Deficiency Analysis Review inspection reports, service records, and deficiency lists. Identify required corrective actions and develop accurate repair estimates. Assess ongoing service needs and recommend appropriate maintenance solutions. Customer Retention & Contract Renewals Prepare renewal proposals for existing customers and expiring service agreements. Support customer retention efforts through timely and accurate proposal preparation. Respond to customer inquiries regarding pricing adjustments and scope clarifications. Assist account managers and service teams in maintaining strong client relationships. Vendor & Internal Coordination Communicate with vendors to obtain pricing for materials and equipment. Collaborate with service managers, technicians, and account managers to gather project information. Ensure estimates and proposals are completed accurately and within required timelines. Documentation & Account Management Maintain organized records of estimates, renewals, service agreements, and pricing history. Track pending proposals and expiring contracts. Support process improvements that enhance estimating accuracy and customer retention efforts.