About this role
About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page Role Overview This is a full-time, in-house leadership role at Magic, not a VA placement with a client. You're responsible for the EAs matched to our clients – developing them, and making sure the partnership on both sides holds up. Leadership here doesn't look like a typical team-lead job. You're not accumulating direct reports – you're accountable for the whole relationship: the client on one side, the people delivering the work on the other. Part account owner, part coach, no fixed playbook. Your team doesn't follow you because of your title – they follow because you've built trust, and that's the only kind of authority that holds at 2am on a client call. When your team delivers, clients renew. When clients renew, Magic grows. Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module. Compensation & Benefits Earn up to ₱47,000/month , comprising a ₱42,000 fixed monthly package plus a variable performance bonus . Benefits include HMO after 6 months, 12 vacation and 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, company-provided desktop computer and IT support, and paid training. Application Process Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program As team leader, you'll: Lead 15–20 virtual assistants across multiple client accounts – running daily stand-ups, coaching in real time, and following through on development plans Own the client relationship end to end – daily video calls with international clients (US, Australia), optimizing workflows, and managing smooth handoffs between team members Monitor team performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse Escalate billing questions to the billing team – flagging and routing, never calculating Submit a daily report through the Account Lead Pulse (ALP)