About this role
About the Client A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America. Why does this role exist? This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing. Technical Support & System Management Handle escalated help desk tickets requiring Salesforce Administrator access Monitor and analyze system trends to identify recurring issues Perform data loads and bulk updates to maintain system efficiency Manage support tickets with vendors User Administration & Onboarding Configure new hire, team, and regional setups within Salesforce Manage integrations with associated systems (Gmail/Dialpad/Sense/TR) Provide system access and permissions management Support user training and adoption Process Improvement & Documentation Create and maintain documentation for flows and workflows Interpret and optimize existing flows Conduct User Acceptance Testing for new rollouts Develop and implement best practices System Integration & Quality Assurance Ensure seamless integration between Salesforce and healthcare-specific platforms Perform proxy login testing Maintain data security and HIPAA compliance Monitor system performance and reliability