About this role
Made Tech is on a mission to use technology to improve society – for everyone. We help public sector organisations transform, deliver, and manage world-class digital products and cloud services. Within our Software Division, we are currently tackling one of the UK’s defining challenges: the housing crisis. The people managing repairs and compliance in social housing handle a level of complexity most software wasn’t built for—high volumes, strict regulations, and overstretched teams. As a result, the tenant experience has fallen far behind modern expectations. We are building software to change that. We give housing teams genuinely better tools and give tenants more agency. Our customers trust us because we deliver real, measurable results, and that trust is what this role is built on. About the Role Are you a Software Engineer who wants to see the real-world impact of the code you write? As a Customer Engineer, you won’t be hiding behind a ticket queue. You will work directly with the customers using our software. You’ll write code, ship features, and build integrations in direct response to what you hear from the people using our platform—from tenants to operational teams. You’ll be part of a lean, fast-moving product team that took a new product from concept to market in just three months. You will take new customers from signed contracts to live deployments, closing the loop from problem to production. You don’t need to be a lone wolf or own the product roadmap in isolation; this is a highly collaborative, forward-deployed role where you’ll work closely with our product leaders to map out the best solutions for our users. No two days look the same. One day you’re debugging an API integration, the next you’re running a discovery session with a repairs team or walking a Director through a new feature. End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team. Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code. Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords. Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.