About this role
We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision, strategy, and roadmap for access and identity, leading the implementation of Zephr as our central access management platform and driving the roll-out of single sign-on (SSO) and SAML across our estate. Working closely with Engineering Leads, Data teams, Commercial and Operations stakeholders, and third-party vendors, you will translate a complex, cross-system landscape into a clear, prioritised delivery plan, and hold the line on what "good" looks like technically and commercially. As a recently merged business, we want to make the most of our data: providing consistent, joined-up experiences for our customers, smoother processes and better insight for our teams, and greater value from our customer intelligence overall. This is a hands-on role for someone comfortable moving between strategy and detail, who is technically and data literate, and who can carve a clear line on improvements and see them through. Ideally you will have led projects of comparable scale and complexity before. Own the product vision, strategy, and roadmap for Customer, Access and Identity, aligning multiple initiatives behind a clear set of outcomes and success measures. Lead the implementation of Zephr as the central access management platform, defining the target model for how customers, accounts, and entitlements are structured and how access is granted, maintained, and reported. Drive the roll-out of SSO and SAML across our products and systems, ensuring a secure, consistent, and low-friction authentication experience for customers and internal users alike. Lead the work to bring together customer data from across the merged business, establishing a single, trusted view of the customer that supports both customer-facing experiences and internal decision-making. Partner with Product Managers, Engineering Leads, Data teams, and business stakeholders to translate strategic goals into prioritised roadmaps, requirements, milestones, and clearly defined success measures. Champion consistent, joined-up customer experiences, removing the fragmentation that can follow a merger and ensuring customers are recognised and served consistently wherever they interact with us. Improve internal processes and insight, giving teams smoother workflows and better, more reliable data to work from, and optimising the value we draw from our customer intelligence. Manage cross-system integrations and third-party dependencies, coordinating with vendors and internal teams to align schedules, releases, and handovers and to reduce delivery risk. Identify, prioritise, and drive improvements across the access and identity landscape, making clear decisions on scope and trade-offs and holding teams to a high standard of technical and data quality. Provide clear visibility of progress, risks, dependencies, and decisions to stakeholders at all levels, translating technical detail into concise business updates and escalating early where needed. Work effectively across global teams, coordinating stakeholders, engineering, and delivery partners in different regions and time zones to keep initiatives aligned and moving. Define and track the metrics that matter, using data and customer insight to measure impact, inform prioritisation, and continuously improve outcomes over time.